About
The Ntrails Shop curates vintage and contemporary pieces.
Terms and Conditions
We do our best to respond to messages in less than 24 hours during business days. Exceptions may occur.
Orders can take up to 5 business days to be shipped. If you wish to receive your order for a specific date, please message us concerning this prior to purchase.
All sales are final. No returns / cancellations other than for items with grossly inaccurate description such as sizing and state. Please notify us within 2 days if that is the case and we will issue you store credit.*
We are not responsible for orders that were not picked up from the post office by the customer or for packages that were attempted to be delivered 3 times unsuccessfully. If an item is lost due to failure of picking up/ receiving the package no refund will be provided.
*We will provide the buyer with a return label. Once the item is received and is sent back in the exact condition it was sent in, the store credit will be issued. Any sign of wear or alteration by the buyer will cause the item to be sent back to you and you will be invoiced for the shipping cost.
Please keep in mind that while we do our best to accurately describe items, they are vintage items. Pin holes, standard signs of wear, blemishes are not considered to apply to this policy.